In which the good fight is not fought
Went out to stupid old Nóatún earlier, sibling company to stupid old Krónan, to buy some coffee because I was fresh out. This despite the fact that I'd just finished dinner and did.not.feel.like.going.out into the cold, wet, blustery, rainy evening; however as I was already beginning to tremble a little from the anticipated absence of caffeine in my system tomorrow morning I got on my boots and down jacket and headed out.
Got my coffee and headed for the cash. In front of me was a woman with just a single item.
CASHIER: 539 kronur.
WOMAN IN FRONT OF YT: It said 518 on the shelf.
CASHIER: No, it's 539.
Woman in front of YT starts to fumble around apologetically [!], trying to find some extra change. Meanwhile YT starts to fume quietly. This happens almost every fucking time I go to that store - the price on the shelf is inevitably lower than the price marked at the cash. I swear they do it on purpose and I SWEAR they make a shitload of cash from passive Icelanders who have not been socialized to demand proper customer service.
Finally after fumbling around a bit more the woman finally found the extra kronur and vacated the area. It was now YT's turn. Cashier girl rings through the coffee.
CASHIER: That'll be 569 kronur.
Hot damn! I could have sworn the price on the shelf was lower than that. Having paid I headed back into the store and sure enough, the price on the shelf was marked 549 kronur.
[UPDATE: Two weeks later I went back, and guess what? It was still marked 549 on the shelf and was still 569 at the check-out!]
I'm telling you, this infuriates me no end. How the hell do they get away with it, day-in-and-day-out, year after year after year? I'm telling you: Nóatún must be stopped. Someone needs to come and give this nation assertiveness training because this task is just too overwhelming for our YT to take on all by herself. Send assistance! Please! Now!
SPEAKING OF ASSERTIVENESS..
Those of you who have been reading regularly will recall me moaning about this clicking craptop I was provided with to replace the flashy fun laptop that I used to have and that unfortunately had a serious malfunction a while back... well, today the dealer actually agreed to give me a FULL [click] REFUND [click] on this [click] machine! It's been causing me no end of grief and I've been going back and forth on this, wondering whether I should insist on the refund and be prepared for a nasty fight [they had already said that a refund was out of the question; however the consumers' union recommended taking this route and said they would take the case on if the dealer refused]. Last night I sat down and wrote a very assertive letter, which I sent today by email to the relevant department manager, with a cc to the director of the company plus the consumers union.
To my great amazement, the department manager called immediately, apologized for not having responded to my query a couple of weeks ago as to whether or not they could deal with this problem, and offered me a full refund. At which I just sort of stood there gobsmacked and more than a little stunned. I mean, I'd been gearing up for a fight already! And was left high and dry and all pugnacious, like. I mean, they put on the boxing gloves and put up their fists... and then turn around and say, "Hehheh, just kidding doc, you can have a full refund, nyah". Sheesh!
So anyway, here I am, preparing my farewell to the craptop, which if truth be told I've grown a bit fond of because, well, it's not all that crappy except for these annoying clicks that drive me mad. Which means it's back to the drawing board for YT. So please, feel free to make recommendations. You can recommend any laptop you want, except Fujitsu Siemens. What will it be, hm? Dell? HP? IBM? Incidentally, I don't think I'll go for a Mac much as I'd like to, simply because I've already bought so much software for Microsoft and switching would be too costly.
SO NOW I'VE GIVEN YOU THE WEATHER, SEE ABOVE...
The storm we were threatened with yesterday never quite materialized, although it was plenty windy when I went out for a powerwalk around the golf course. Incidentally, all the migrating birds are arriving there now and there are cars lined up along the road with these huge binoculars sticking out through the window. EPI the smartass remarked this evening that they were probably zealously trying to beat each other to the first discovery of bird flu... they announced the discovery in Scotland just a couple of days ago which means we're up next. Unfortunately it doesn't seem very likely that the sick birds will oblige us and die on their way across the ocean, although I guess we can always hope. Of course I mean that in the Best Possible Way because I'm a bird lover, really. After all, we wouldn't want our Polly to come down with bird flu now would we? Temps are currently 2°C and sunrise was at 06.14, sunset at 20.46.
Got my coffee and headed for the cash. In front of me was a woman with just a single item.
CASHIER: 539 kronur.
WOMAN IN FRONT OF YT: It said 518 on the shelf.
CASHIER: No, it's 539.
Woman in front of YT starts to fumble around apologetically [!], trying to find some extra change. Meanwhile YT starts to fume quietly. This happens almost every fucking time I go to that store - the price on the shelf is inevitably lower than the price marked at the cash. I swear they do it on purpose and I SWEAR they make a shitload of cash from passive Icelanders who have not been socialized to demand proper customer service.
Finally after fumbling around a bit more the woman finally found the extra kronur and vacated the area. It was now YT's turn. Cashier girl rings through the coffee.
CASHIER: That'll be 569 kronur.
Hot damn! I could have sworn the price on the shelf was lower than that. Having paid I headed back into the store and sure enough, the price on the shelf was marked 549 kronur.
[UPDATE: Two weeks later I went back, and guess what? It was still marked 549 on the shelf and was still 569 at the check-out!]
I'm telling you, this infuriates me no end. How the hell do they get away with it, day-in-and-day-out, year after year after year? I'm telling you: Nóatún must be stopped. Someone needs to come and give this nation assertiveness training because this task is just too overwhelming for our YT to take on all by herself. Send assistance! Please! Now!
SPEAKING OF ASSERTIVENESS..
Those of you who have been reading regularly will recall me moaning about this clicking craptop I was provided with to replace the flashy fun laptop that I used to have and that unfortunately had a serious malfunction a while back... well, today the dealer actually agreed to give me a FULL [click] REFUND [click] on this [click] machine! It's been causing me no end of grief and I've been going back and forth on this, wondering whether I should insist on the refund and be prepared for a nasty fight [they had already said that a refund was out of the question; however the consumers' union recommended taking this route and said they would take the case on if the dealer refused]. Last night I sat down and wrote a very assertive letter, which I sent today by email to the relevant department manager, with a cc to the director of the company plus the consumers union.
To my great amazement, the department manager called immediately, apologized for not having responded to my query a couple of weeks ago as to whether or not they could deal with this problem, and offered me a full refund. At which I just sort of stood there gobsmacked and more than a little stunned. I mean, I'd been gearing up for a fight already! And was left high and dry and all pugnacious, like. I mean, they put on the boxing gloves and put up their fists... and then turn around and say, "Hehheh, just kidding doc, you can have a full refund, nyah". Sheesh!
So anyway, here I am, preparing my farewell to the craptop, which if truth be told I've grown a bit fond of because, well, it's not all that crappy except for these annoying clicks that drive me mad. Which means it's back to the drawing board for YT. So please, feel free to make recommendations. You can recommend any laptop you want, except Fujitsu Siemens. What will it be, hm? Dell? HP? IBM? Incidentally, I don't think I'll go for a Mac much as I'd like to, simply because I've already bought so much software for Microsoft and switching would be too costly.
SO NOW I'VE GIVEN YOU THE WEATHER, SEE ABOVE...
The storm we were threatened with yesterday never quite materialized, although it was plenty windy when I went out for a powerwalk around the golf course. Incidentally, all the migrating birds are arriving there now and there are cars lined up along the road with these huge binoculars sticking out through the window. EPI the smartass remarked this evening that they were probably zealously trying to beat each other to the first discovery of bird flu... they announced the discovery in Scotland just a couple of days ago which means we're up next. Unfortunately it doesn't seem very likely that the sick birds will oblige us and die on their way across the ocean, although I guess we can always hope. Of course I mean that in the Best Possible Way because I'm a bird lover, really. After all, we wouldn't want our Polly to come down with bird flu now would we? Temps are currently 2°C and sunrise was at 06.14, sunset at 20.46.
posted by Alda at 9:14 PM
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